The Marktr

Terms and Conditions

Last updated: 15 December 2025

These Terms and Conditions ("Terms") govern your access to and use of The Marktr software-as-a-service platform (the "Service"), operated by The Marktr ("we", "us", or "our"). By creating an account, starting a free trial, or using the Service, you agree to be bound by these Terms.

1. Company Information

2. Eligibility & B2B Use Only

  1. The Service is provided strictly on a business-to-business (B2B) basis.
  2. You represent and warrant that:
    • You are acting on behalf of a business entity.
    • You are not a consumer within the meaning of the UK Consumer Rights Act 2015.
  3. The Service may not be used by:
    • Businesses involved in illegal activities.
    • Businesses primarily engaged in the sale or promotion of sexual products or services.

We reserve the right to refuse or terminate access if these conditions are not met.

3. The Service

The Marktr provides analytics and performance insights designed to help early-stage e-commerce businesses understand advertising performance and improve marketing outcomes.

The Service provides recommendations and insights only and does not guarantee any specific commercial, financial, or advertising results.

4. Accounts & Access

  1. An account is required to use the Service.
  2. Each account:
    • Is limited to a single user.
    • May not be shared, resold, sublicensed, or white-labelled.
  3. You are responsible for:
    • Maintaining the confidentiality of your login credentials.
    • All activity conducted through your account.

5. Acceptable Use

You agree not to:

  • Reverse engineer, decompile, or attempt to extract source code.
  • Scrape, crawl, or systematically extract data from the Service.
  • Abuse APIs or attempt to bypass usage limits.
  • Use the Service in a way that interferes with its operation or security.

We may suspend or terminate access for violations of this section.

6. Free Trial

  1. We offer a 14-day free trial.
  2. No payment method is required during the trial.
  3. At the end of the trial:
    • Continued use of the Service requires selecting a paid subscription plan.
    • If no plan is selected, access will be restricted.

We reserve the right to modify or withdraw free trials at any time.

7. Subscriptions, Billing & Payments

  1. The Service is offered on a monthly or yearly subscription basis.
  2. Payments are handled via:
    • Polar, acting as the billing platform and/or merchant of record.
    • Stripe, acting as the payment processor.
  3. By subscribing, you authorize Polar and Stripe to charge your selected payment method on a recurring basis.

Failed Payments

  • Failed or overdue payments may result in automatic suspension or termination of access until payment is resolved.

8. Refunds

  • Refunds are not guaranteed.
  • Any refunds are issued solely at our discretion.
  • Subscription fees are otherwise non-refundable, including for partial billing periods.

9. Cancellation

  1. You may cancel your subscription at any time.
  2. Cancellation:
    • Takes effect at the end of the current billing period.
    • Does not entitle you to a refund for unused time.

10. Termination & Suspension

We may suspend or terminate your account immediately, with or without notice, if:

  • You breach these Terms.
  • You fail to pay applicable fees.
  • We determine, in our discretion, that your use poses legal, security, or operational risk.

11. Data & Deletion

  1. Customer-generated data remains your property.
  2. Upon termination:
    • Personal data will be deleted immediately, in accordance with our Privacy Policy.
    • Other account-related data may be retained for up to 30 days, after which it will be deleted or anonymised.

12. Intellectual Property

  1. The Service, including all software, designs, trademarks, and documentation, is owned exclusively by The Marktr.
  2. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Service during an active subscription.
  3. No rights are granted except as expressly stated.

13. Confidentiality

Each party agrees to keep confidential any non-public, proprietary, or commercially sensitive information disclosed in connection with the Service.

14. Liability

  1. Our total aggregate liability arising out of or in connection with the Service shall be limited to an amount equal to the fees paid by you in the preceding 12 months.
  2. We shall not be liable for:
    • Loss of profits, revenue, or business opportunity.
    • Indirect or consequential losses.
    • Decisions made based on insights or recommendations provided by the Service.

Nothing in these Terms excludes liability that cannot be excluded under English law.

15. Third-Party Services

The Service may integrate with third-party platforms (e.g. advertising platforms, analytics tools). We are not responsible for third-party services, data accuracy, or availability.

16. Changes to the Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

18. Contact

For questions about these Terms, contact: support@themarktr.com