This Privacy Policy explains how The Marktr ("we", "us", or "our") collects, uses, stores, and protects personal data when you use The Marktr website (the "Service"). We are committed to protecting your privacy and complying with the UK GDPR and the EU General Data Protection Regulation (GDPR).
1. Who We Are
- Company / Owner: The Marktr
- Country: United Kingdom
- Contact Email: support@themarktr.com
If you have any questions about this Privacy Policy or your data, you can contact us at the email above.
2. What Personal Data We Collect
We collect the following types of personal data:
a) Data You Provide Directly
- Name
- Email address
- Account-related information
- Messages sent via contact forms or support requests
b) Payment Information
- Payments are processed by Polar (built on Stripe)
- We do not store your full payment card details
- Payment data is handled securely by Polar and Stripe
c) Analytics & Technical Data
- IP address
- Device and browser information
- Usage and interaction data
- Pages visited and features used
This data is collected via Google Analytics.
3. Why We Collect Your Data (Legal Basis)
We process your personal data for the following purposes:
- To provide and operate our services
- To manage user accounts
- To respond to contact and support requests
- To send marketing or newsletter communications (with your consent)
- To analyze and improve our website and services
- To meet legal, regulatory, and security obligations
Legal bases under GDPR:
- Consent (e.g. marketing, analytics cookies)
- Contractual necessity (providing the service)
- Legal obligation
- Legitimate interest (service improvement and security)
4. Consent Management
We obtain your consent by:
- Explicit checkboxes on forms
You may withdraw your consent at any time by contacting us at support@themarktr.com
5. Sharing Data with Third Parties
We only share personal data with trusted third parties when necessary to provide our services:
| Service | Purpose |
|---|
| Google Analytics | Website analytics |
| MailerLite | Email communications and newsletters |
| Polar (Stripe) | Payment processing |
| Clerk | Authentication and user management |
| Supabase | Database and data storage |
All third parties are GDPR-compliant and process data under strict contractual obligations.
6. Data Security Measures
We take strong technical and organizational measures to protect your data:
Authentication & Identity (Clerk)
- Passwords are never stored in our database
- Industry-standard encryption (bcrypt / Argon2)
- OAuth tokens securely stored by Clerk
- SOC 2 Type II certified infrastructure
Encryption & Transport Security
- HTTPS encryption for all data transfers
- Secure handling of API keys (server-side only)
Session & Access Control
- JWT-based sessions in HTTP-only cookies
- Automatic session expiration
- Cryptographically signed and verified tokens
- Protected routes via middleware
Database Security
- Data stored on Supabase
- Users can only access their own data
- Role-based access controls
7. Data Retention
We retain personal data only for as long as legally required or necessary to fulfill the purposes outlined in this policy.
When data is no longer needed, it is securely deleted or anonymized.
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at: support@themarktr.com
9. International Data Transfers
Some of our service providers may process data outside the UK or EU.
Where this happens, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- GDPR-compliant data processing agreements
10. Cookies & Analytics
We use only strictly necessary cookies and similar technologies to:
- Analyze traffic and usage
- Improve performance and user experience
We do not track your activity beyond our website.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do:
- Users will be notified via email
- The "Last updated" date will be revised
We encourage users to review this policy regularly.
12. Contact Us
If you have questions, concerns, or requests regarding your privacy or this policy: support@themarktr.com